What can Stampede Support & Maintenance Plan do for you?
Provide proactive support and responsive services
Maximize technology investment and lower total cost of ownership
Reduce maintenance workload off your IT staff by keeping your systems running around the clock
Provide on-call services for computer related equipments
The following pages describe the details of services provided by Stampede Solution. For additional information and quotations, please contact us (info@stampedesolution.com).
Preventive Support & Maintenance Plan
Standard Limited Preventive Support & Maintenance Hardware Service Plan
Summary
The existence of computer infrastructure in the organizations today has become inevitable. Organizations spend a lot to acquire this infrastructure. Moreover, heaps are spent to upkeep the equipments to a working condition. What organizations do not realize is that when a computer is able to start-up, it does not necessary mean that it is in its best shape. Many factors can cause a computer to slowly start to fail. Among other symptom that would lead to the computer's complete failure is when the computer starts to slow down. During this stage, you will start to lose out from reduced productivity rate and frustration from its users and dependants. And when the computer fails completely, productivity for that individual is reduced to zero. All added up, the cost of not constantly maintaining your computer infrastructure may cost you a lot more than the initial investment itself.
Preventative Support and Maintenance package provided by Stampede Solution ensures** that you will never have to experience any computer downtime or suffer the cost of data lost. This package allows you to benefit to the furthest extend of you investment in computer infrastructure.
As a preventive approach, Stampede Solution will schedule 2 (TWO) visits every month to the customer's premise to conduct a 58 point infrastructure check and maintenance. At the end of each routine, a detailed summary will be handed over along with matters and issues to be highlighted.
This package is not inclusive of parts replacements. The customer is free to source for parts by themselves.
• PC (Desktop/Notebook) Service and Maintenance
• Server Administration and Maintenance
• Network Administration and Maintenance
General Equipment Check
PC (Desktop/Notebook) Service and Maintenance - 22 Point Check
• Movable Parts (once every six months)
• Hard Drive scans for Bad Sectors
• Check for faulty parts on hard disk to eliminate the possibility of data loss and hard disk crash
• Hard Drive defrag
• Reorganize data files arrangement on hard disk to improve data/file access speed
• Printer connectivity test
• Monitor test
• Video Output test
• Network connectivity test
• Network Speed test
• Internet Connectivity check
• Antivirus Virus Pattern Update
• Complete system scan for virus
• Spyware detection and removal
• System security checks (firewall
• Mouse sensitivity test
• Keyboard sensitivity test
• Floppy disk read/write test
• CD-ROM test
• Application test
• Ms. Word
• Ms. Excel
• Ms. PowerPoint
• Ms. Internet Explorer
• Ms. Outlook/Outlook Express
• Operating System Stability test
• Sound Adapter/Output test
• Communication Port check
• Device drivers check and update
Server Administration and Maintenance
• Movable Parts Service (Once every six months)
• Hard Drive scan for Bad Sectors (Scheduled)
• Hard Drive defrag (Scheduled)
• Screen check
• Video output test
• Network connectivity test
• Network Speed test
• Internet Connectivity test
• Antivirus Virus Pattern Update
• Complete system scan for virus (Scheduled)
• Spyware detection and removal
• System security checks (firewall)
• Mouse sensitivity test
• Keyboard sensitivity test
• Floppy disk read/write test
• CD-ROM test
• Communication port check
• Device drivers functionality check and update
• Server Operating System stability check
• Security Log Audit
• Application Log Audit
• System Log Audit
• Backup device check
Network Administration and Maintenance
• Point-to-point connectivity test
• Protocol compatibility check
• Network communication IP, DNS and Gateway check
• Router LOG audit
• Router reliability test
• Router stability check
• Internet Proxy Server Audit and Maintenance
• Based on existing infrastructure
• Data Switch/Hub Check
• Data Switch/Hub Reliability Check
• Network Security Audit and Maintenance
• Based on existing infrastructure
• Network Activity Monitoring
• Uninterrupted Power System test
• Printer functionality test
For all equipment testing conducted, customer will be provided with a comprehensive reports detailing status of the equipment/parts and recommendations.
Stampede Solution's Preventive Support & Maintenance package is aimed to benefit organization of all sizes, ranging from 5 to hundreds of computers allowing you to realize your computer infrastructure's best potential. With monthly fee starting from RM400, we have managed to balance price against benefit. With this, you will never have to worry about the ridiculous cost of maintenance ever.
The package fee structure is as follows:
- PC Service and Maintenance = RM40.00/pc (Minimum charge = RM400.00)
- Server (Computer system running Server Operating System) = RM500.00/pc
- Network = RM18.00/connection
- General Equipment General Maintenances = RM40.00/device
e.g. if your organization consists of 15 computers, 1 server, 1 network printer and all these equipments are connected via wired or wireless connection, the monthly fee would be:
| 15 (computers) x $40.00 | = |
RM600.00 |
| 16 (15 computers and 1 network printer) x RM18.00 | = |
RM288.00 |
| 1 (network printer) x RM40.00 | = |
RM 40.00 |
Total monthly fee |
= |
RM928.00 |
Note: All contracts come with a default 2 visits a month.
Limitation of Preventive Support & Maintenance Plan
• 8 man-hours (max) over one trip is allocated for each routine (visit) for customers with 50 computers and below. Additional 8 hours will be allocated for every additional 50 computers.
• Does not include major repairs. This plan is intended to upkeep and maintain existing infrastructure only in order for all equipments to perform at its optimum level and prevent from failing.
• This plan does not include ad hoc calls and visits. Please refer to Stampede Solution's Exceptional Support & Maintenance for details on ad hoc services and charges.
• Stampede Solution must be notified 5 working days in advance for any change of appointment/bi-weekly maintenance routine.
• If the routine maintenance date falls on a public holiday (Stampede Solution observes public holidays in the state of Selangor), there will be no replacement or substitution date. This is because when Stampede Solution visits the customer's site for next routine, all routine task for the previous routine date which fell on a holiday has to be carried out again in order for us to continue with current routines.
• Stampede Solution is not responsible for the licensing of software at customer's premise. Stampede Solution assumes that all licenses are acquired from legal sources.
• scalable
Exceptional Support & Maintenance :: Ad-hoc Technical Support Services
Stampede Solution offer expert support for any product or technology issue you may encounter, from end-user troubleshooting to high-level Enterprise hardware implementation. Our flexible solutions meet a wide array of customer needs to help reduce cost of ownership and always ensure a peace of mind backup support.
- 9/5 Free Limited Telephone Technical Support
Stampede Solution technical support experts are available via designated support-desk phone numbers during office hours. You will be attended by trained Stampede Technologists who are involved directly with the development/implementation of your product.
For Stampede to help you better, it is always recommended that a person with sound knowledge of computer application to contact Stampede Solution Support Desk when a problem is encountered.
- 9/5 Response Services Within 5 working days (System and Networking Products only)
Despite all effort to regularly maintain your computer infrastructure, when an equipment fails unexpectedly, either due to user's mistake or power blackout, our onsite technical personnel will be scheduled to rectify the problem.
9/5 Response Services within 5 working days (System and Networking Products only) is changeable at RM48.00/man hour* .
- 9/5 Next-Business-Day Onsite Support
When onsite service is necessary/requested, Stampede Solution will arrange for a field service representative to come to your location to attend to your needs. Our on-site support services includes the following items:
• Hardware Troubleshoot
a. Desktop PCs
b. Network Equipments (Switching hub, Wireless Access Point, Network Interface Card, Routers, Modem, Gateway
c. Printer (Dot Matrix, Monochrome Laser, Color Laser,
d. Display Monitor (TFT, Plasma, CRT, Projection)
e. Mobile Computers
9/5 Next-Business-Day Onsite Support is changeable at RM65.00/man hour* .
- 9/5 Four-Hour Response Services (System and Networking Products only)
If your organization depends on network availability and your server goes down, you're out of business. Stampede Solution's four-hour onsite response services ensure quick recovery during business hours if your server goes offline.
9/5 Four Hour Response Services (System and Networking Products only) is changeable at RM85.00/man hour* .
*Not inclusive of travel charges.